Customer Relations Supervisor - Luxury Condominium Turnover Specialist

Join Federal Pioneer Development Corp., a premier real estate developer renowned for delivering exceptional luxury condominium projects across Southeast Asia. We are seeking a highly organized and customer-focused Customer Relations Supervisor to lead our condominium turnover team in Canggu, Bali. In this role, you will be responsible for managing and coordinating the handover process of our luxury units, ensuring a seamless transition for our buyers and ensuring their satisfaction throughout the process.

As a Customer Relations Supervisor, you will work closely with our sales, legal, and facilities teams to ensure that all handover documents are accurate, up-to-date, and compliant with Indonesian regulations. You will also be responsible for training and mentoring our turnover coordinators, providing them with the tools and resources they need to excel in their roles.

This is an exciting opportunity to be part of a dynamic and growing team in the luxury real estate sector. We offer a competitive salary, a comprehensive benefits package, and the chance to work in one of the most beautiful and vibrant destinations in the world.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate the condominium turnover process, ensuring a smooth and efficient handover of luxury units to buyers.
• Work closely with sales, legal, and facilities teams to ensure all handover documents are accurate, up-to-date, and compliant with Indonesian regulations.
• Train and mentor turnover coordinators, providing them with the necessary tools and resources to excel in their roles.
• Monitor and track the progress of turnover projects, identifying and resolving any issues or delays in a timely manner.
• Maintain and update the turnover database, ensuring all information is accurate and easily accessible.
• Provide exceptional customer service to buyers, addressing their concerns and ensuring their satisfaction throughout the turnover process.
• Collaborate with marketing and sales teams to promote and sell luxury condominium units, driving the company's growth and success.
• Stay up-to-date with industry trends, regulations, and best practices in the luxury real estate sector.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in customer relations, sales, or a related field, with a focus on luxury real estate or condominium projects.
• Proven track record of managing and coordinating complex projects, with a focus on customer satisfaction and service excellence.
• Strong knowledge of Indonesian real estate laws, regulations, and best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Real Estate, or a related field.
• Certification in customer relations, sales, or a related field is a plus.

🛠️ Keahlian

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