Customer Service Representative (CSR) - GraPARI (Bulukumba, Sulawesi Selatan)

Are you passionate about delivering exceptional customer experiences and eager to grow with a leading Indonesian company? Infomedia Nusantara is currently seeking a dedicated Customer Service Representative (CSR) to join our team at GraPARI in Bulukumba, Sulawesi Selatan. As a CSR, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role offers a unique opportunity to work in a dynamic environment while contributing to the success of GraPARI's mission to provide reliable and innovative solutions.

At Infomedia Nusantara, we are committed to fostering a culture of continuous learning and development. You will have the chance to use industry-standard tools like Zendesk and Salesforce to manage customer inquiries and support requests. This role is perfect for someone looking to build a career in customer service while making a tangible impact on our customers' satisfaction.

Join us and be part of a team that values your growth and is dedicated to delivering outstanding service. We offer a competitive salary and a supportive work environment to help you thrive.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Document and track customer interactions using Zendesk and Salesforce.
• Assist in resolving customer issues and escalate complex problems to the appropriate teams.
• Maintain accurate records of customer data and ensure compliance with data protection regulations.
• Provide excellent customer service by being polite, patient, and professional.
• Participate in team meetings and contribute to the development of customer service best practices.
• Stay updated with industry trends and new tools to continuously improve customer service processes.
• Collaborate with other departments to ensure seamless customer support and service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Proficient in using Zendesk and Salesforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet deadlines.
• Knowledge of Indonesian language and culture.
• Familiarity with local regulations and industry standards relevant to customer service.

🛠️ Keahlian

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