Field Agent - Customer Collections Specialist (Balikpapan)

Join Home Credit as a Field Agent in Balikpapan and play a pivotal role in ensuring smooth financial operations by engaging directly with customers. This position offers a unique opportunity to contribute to the financial services sector while developing strong interpersonal skills and understanding of the local market. Based in Balikpapan, you'll be at the forefront of customer interactions, ensuring timely collections and maintaining strong relationships with clients.

As a Field Agent, you'll be responsible for visiting customers to collect outstanding payments, resolving any issues, and providing excellent service. This role is perfect for someone who enjoys a dynamic work environment and is passionate about building strong customer relationships. Home Credit provides a competitive salary, benefits, and opportunities for professional growth, making it an ideal place to start or advance your career in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect outstanding payments and resolve any issues.
• Provide excellent customer service and maintain strong relationships with clients.
• Report on collections and customer interactions to the collections team.
• Use GPS and CRM tools to track customer locations and manage collections efficiently.
• Follow up on non-paying customers and work towards resolving any disputes.
• Stay updated on company policies and procedures related to collections.
• Ensure compliance with all relevant regulations and company guidelines.
• Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or a related field.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Familiarity with GPS and CRM tools such as Google Maps or Salesforce.
• Knowledge of local regulations and financial services in the Balikpapan area.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including weekends and evenings.
• High school diploma or equivalent, with additional certifications in collections or customer service a plus.

🛠️ Keahlian

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